The following booking conditions, together with the information set out on the relevant safari page of the Saruti Safaris website will form the contract between you and us for your safari with us.
In this contract a reference to "you" and "your" include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf a booking is made.
“We” Equip – U Solutions CC T/A Saruti Safaris
PO Box 68658
“Conservation Donation” Means the sum specified in our brochure or website for each Safari as a contribution to a conservation project in the country of that Safari.
“Meeting Point” Means the place specified by us in the Safari Pack as the place we will meet and start your Safari.
“Start Date” Means the date on which you board our transport at the meeting Point.
“Safari” Means a safari organised by Saruti Safaris.
“Safari Pack” Means whatever documents we send to you in hard or soft copy to provide information about your Safari.
The contract between us comes into existence when we send out our confirmation invoice which confirms your booking. You will have undertaken to pay for the safari you have booked and we will have undertaken to provide you with the safari we describe in the brochure / on our web site. If you make a booking on behalf of others as well as yourself, we shall take it that you have the authority of each of those other people to enter into that contract and that you and they have agreed to be jointly and severally liable to us. You now accept personal liability for the acceptance and compliance of each of those people, with these contract terms. If we are unable to accept your booking, we will of course return your payment to you immediately. For you to make a booking, we require your deposit and a completed booking form. Our confirmation invoice will be sent to you by post or email. We may decline your booking for any reason and we do not have to give you the reason. If that happens we will return your money to you immediately and in any event within 10 days.
What is included in the price of a Saruti Safari
What is not included
The last date for payment of the balance of the cost of your safari will be due to us at least three (3) months before the Safari start date. We will advise you of that last date for payment after we have confirmed our acceptance of your booking. If you do not pay us before the last date for payment, we reserve the right to treat your booking as cancelled. If we do that, you accept that a cancellation fee will be due to us. Late Bookings Any safaris requested less than six weeks prior to the departure date must be accompanied by full payment at the time of booking.
The prices given on our web site and in our brochure are calculated at costs current at the time we fixed them. If costs rise or adverse currency exchange rates apply, you agree that we may adjust prices at any time. If we do this we shall tell you the costs which have arisen and the percentage by which they have arisen.
No matter what the increase, we shall not increase the cost less than six weeks before the departure date.
If we increase the price of your Safari we will communicate this with you and you will be free to cancel. In that circumstance we will return to you all money paid to us.
Deposits are non-refundable (exceptions below) but in some cases may be transferable to another Saruti safari. As stated on the safari web pages, a minimum number of participants are required in order for the safari to go ahead. Therefore you have a right to cancel any safari for which there are insufficient reservations. In the event of any such cancellation, all deposits or other payments made specifically to Saruti Safaris will be refunded in full.
If you cancel your booking either through failure to pay the final balance due or for any other reason will result in the entire reservation being cancelled automatically and any payments having being made will be subject to forfeiture as below;
The above dates refer to the date that we receive notice of cancellation from you.
If circumstances force you to leave the safari early, you will have to bear any additional costs yourself. If you are unavoidably prevented from joining the Safari, you may transfer your place to another person, providing this person meets any conditions which may apply to the booking and that we are informed of the transfer not less than 28 days prior to the Safari start date. In any circumstances giving rise to cancellation, we will consider allowing you to transfer the money you have paid, to some other Saruti Safari you choose. Whether we do so is in our discretion, for which we do not have to give a reason.
Cancellation by us
We reserve the right to cancel any safari, for which there are not enough bookings, not less than four weeks prior to departure. In the event of our cancellation, your deposit (and any other payment you may have made to us) will be refunded in full, or, if you prefer, transferred to an alternative Saruti safari.
All payments to be made by electronic transfer for whom full information will be provided at the time of booking.
All payments received by us will be held in a separate client account and held there until the successful completion of the safari.
Approximately four weeks before the start date, we shall send you a pack of information relating to your Safari. This information will include:
We will arrange accommodation as close as reasonably possible to the safari areas we visit. Accommodation will be in good quality hotels or lodges. Occasionally it may be necessary to use bed and breakfast accommodation. En-suite facilities will be provided wherever possible. We will discuss your exact accommodation requirements when you have made a booking, but please note:
Changes of Itinerary
Despite careful planning, it is possible that an area may become inaccessible due to matters outside our control, for example through natural disaster. We may therefore decide to make changes to the itinerary to accommodate any possibility. We will tell you of any such change as soon as we decide to make it. If that happens, you may transfer to an alternative safari. If your chosen alternative is of a lower price we will refund the difference. If it is of a higher price, you must pay the difference.
We have to work within the restrictions laid down by any carrier we may use. Policies vary from one carrier to another and from time to time. We will tell you the exact allowances and terms after you have made a booking with us. If you have an unusual requirement, perhaps for medical reasons, do contact us and we will try to help you immediately.
It is a condition of booking a Saruti safari that you take out appropriate travel insurance. You must send us proof of cover when you make payment of the balance due for your Safari. We cannot approve the cover you have bought and are not responsible if it is inadequate. Cover should be obtained not only against normal travel risks, but against additional risks appropriate to the destination country. In particular, local road transport insurance may be inadequate, so you should check that your cover includes accidents happening whilst you are a passenger in a vehicle. We advise that you should also check that any valuable optical equipment is covered either in your travel policy or your home contents policy.
Passport, Visa and Health Requirements
Please note carefully:
Limitations on our liability
We want you to enjoy a perfect safari with Saruti Safaris. We shall do our best to make your safari special for you. Nonetheless, we must make clear the limitations in law. We are not liable to you for:
Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond its reasonable control, including any labour dispute between a party and its employees.
Participation and Behaviour
Your information pack will provide details about your chosen safari, but the following are contractual matters:
We shall try our utmost to provide a happy and fulfilling safari, but if we fail in any way, do please raise any issue with your Safari guide immediately. If your complaint cannot be satisfied or it is not dealt with to your satisfaction at the time of reporting it to the guide(s), then you should give us full details in writing, immediately on your return. We cannot respond to verbal complaints.
This Contract shall be interpreted according to the Laws of South Africa and the parties agree to submit to the exclusive jurisdiction of the South African courts.
Updating of these Terms & Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website.